Participate

We have set up a E14 Neighbourhood Working Group to address this issue. If you are affected by this issue, you can contribute by —

• 👉 Entering observation data on Google Forms [click here] ‼️ 📃   /  Results for Admin Only

• 🤳 Partcipating in our active Whatsapp Group 📱

• ✍️ Making a complaint to the relevant authorities ✉️  — see instructions below 👇
  
  The facility concerned is called Northumberland Wharf Transfer Station, managed by CORY. Not to be confused with the Tower Hamlets Re-use & Recycling Centre, managed by the Council.

Information Pack

Background / Information Pack

• ❓ Information Pack: 📁 Link to Presentation

• Oct-2024 Site Visit Report: 📁 Link to Doc

Ways to make a complaint

Complain to the facility's operator CORY

• ✉️ Email: enquiries@corygroup.co.uk, quote "Northumberland Wharf Transfer Station"

• 📃 Complaint email template: 📁 Link to the template (Location Ref 2110 Projects) 

• Please copy in our email address: smell@npwlra.co.uk

• 💼 📱 CORY General Enquiries Hotline: 020 7417 5219

Complain to the Tower Hamlets Council

• ✉️ Email: Environmental.Protection@towerhamlets.gov.uk and Ansu.Badjie@towerhamlets.gov.uk 

• 📃 Complaint email template: 📁 Link to the template (Location Ref 2110 Projects) 

• Please copy in our email address: smell@npwlra.co.uk

• ✉️ For Escalations beyond Ansu, contact Muhammad Islam Muhammad.Islam@towerhamlets.gov.uk 

Complain to the Environment Agency

• ✉️ Email: incident_communication_service@environment-agency.gov.uk

• 📃 Complaint email template: 📁 Link to the template (Location Ref 2110 Projects) 

• Please copy in our email address: smell@npwlra.co.uk

• 💼 📱 Environment Agency Incident Hotline: 0800 80 70 60 (24-hour service). Ring them with the reference of "CORY" - our experience is that they act quickly

Complain to the Canary Wharf Group

• Given the foul smell from the Northumberland Wharf Transfer Station, managed by CORY, can also be smelled from Wood Wharf,  Canary Wharf Group is obliged to act on behalf of visitors / residents living in Wood Wharf area.   

• ✉️ You can contact them via  https://canarywharf.com/contact-us/  and they have been helpful in the past.

Write to your Tower Hamlets Local Councillors

• ✉️ You may also write to your local councillors (Blackwall & Cubitt Town), whose details can be found
  https://democracy.towerhamlets.gov.uk/mgMemberIndex.aspx?FN=WARD&VW=LIST&PIC=0

If the smell relates to sweage, which can happen occasionally, write to Thames Water 

• ✉️ Please use the link below and contact Thames Water to enquire and report about the sewage smell. https://www.thameswater.co.uk/contact-us/drains-and-sewers/sewage-and-wastewater-flooding