CORY Waste Transfer Station
E14 Neighbourhood Action Group

(STEP 1) Email Megan (Air Quality Consultant appointed by the Council to handle our complaint) directly with

Your Post Code

Date / Time

Type of smell

This is easy to do. Her email is

Alternatively, use our 👉 ONLINE FORM which will automatically generate an email & sent to Megan

You can also refer to the 👉 WSP Questionnaire 🔗 that has been provided to us, to get an idea of the information they're looking for

(STEP 2) We're collecting names and addresses of affected residents, you can fill this in more than once!

(STEP 3) Join our E14 Neighbourhood 👉Whatsapp Group 🔗

E14 Neighbours — Let's act now!

The facility concerned is called Northumberland Wharf Transfer Station, managed by CORY. Not to be confused with the Tower Hamlets Re-use & Recycling Centre, managed by the Council.
The Tower Hamlets Council is no longer operating the waste transfer station at Northumberland Wharf. The current operator is CORY Environmental, regulated by the Environment Agency.

We have set up a E14 Neighbourhood Working Group to address this issue. If you are affected by this issue, you can contribute by —

👉 Entering observation data on Google Forms [click here] ‼️ 📃 / Old Form / Results for Admin Only (Old Form)
🤳 Partcipating in our active Whatsapp Group 📱
✍️ Making a complaint to the relevant authorities ✉️ — see instructions below 👇

The facility concerned is called Northumberland Wharf Transfer Station, managed by CORY. Not to be confused with the Tower Hamlets Re-use & Recycling Centre, managed by the Council.

Background / Information Pack

Complain to the facility's operator CORY

✉️ Email: enquiries@corygroup.co.uk, quote "Northumberland Wharf Transfer Station"
📃 Complaint email template: 📁 Link to the template (Location Ref 2110 Projects)
Please copy in our email address: smell@npwlra.co.uk
💼 📱 CORY General Enquiries Hotline: 020 7417 5219

Complain to the Tower Hamlets Council

✉️ Email: Environmental.Protection@towerhamlets.gov.uk and Ansu.Badjie@towerhamlets.gov.uk
📃 Complaint email template: 📁 Link to the template (Location Ref 2110 Projects)
Please copy in our email address: smell@npwlra.co.uk
✉️ For Escalations beyond Ansu, contact Muhammad Islam Muhammad.Islam@towerhamlets.gov.uk

Complain to the Environment Agency

✉️ Email: incident_communication_service@environment-agency.gov.uk
📃 Complaint email template: 📁 Link to the template (Location Ref 2110 Projects)
Please copy in our email address: smell@npwlra.co.uk
💼 📱 Environment Agency Incident Hotline: 0800 80 70 60 (24-hour service). Ring them with the reference of "CORY" - our experience is that they act quickly

Complain to the Canary Wharf Group

Given the foul smell from the Northumberland Wharf Transfer Station, managed by CORY, can also be smelled from Wood Wharf, Canary Wharf Group is obliged to act on behalf of visitors / residents living in Wood Wharf area.
✉️ You can contact them via https://canarywharf.com/contact-us/ and they have been helpful in the past.

Write to your Tower Hamlets Local Councillors