Members' Area
Important — Our files are protected.
To view the files, you must first become a Member of the RA and then sign-in using your Google Account when prompted
Access to files is granted via a Google Groups subscription (NPWLRA-23-Members-L1)
If you are an existing Member requesting access, please email the secretary@npwlra.co.uk and state your: (1) Name, and (2) Apartment Number, to allow us to verify your membership
New Members please register here
Monthly RA Meeting
Top-10 Issues
📁 211a) Link to Google Drive — Requires Google Account sign-in
RA Transparency Documentation
📁 211e) Link to Google Drive — Requires Google Account sign-in
Please also refer to our Events Calendar below.
If you are a Member and would like to attend our next meeting, please email secretary@npwlra.co.uk
List of Ballymore (BAML) Contacts
NPW Concierge
Although you should primarily use b.life 📲 phone application as their email boxes might be read less frequently.
New Providence Wharf
Concierge
1 Biscayne Avenue
London E14 9AU
Telephone: 020 7538 5360
npwconcierge_npw@ballymoream.com
administrator_npw@ballymoream.com
shiftmanager_npw@ballymoream.com
NPW Security & Fire Control Centre (FCC): 020 7538 5360 — Option 2 (24hrs service)
It's advisable to save this number on your phone
On-site Staff
Estate Director
Mikaela Hart
Residential Services Manager
Sean Prendergast
residentialservicesmanager_NPW@ballymoream.com
Security / Operations Manager
Mouhssin Chettibi
operationsmanager_NPW@ballymoream.com
Valet Manager
Jorge Marmolejo
Facilities Manager
Johnny Chery
facilitiesmanager_NPW@ballymoream.com
Facilities Coordinator
Reece Daly
facilitiescoordinator@newprovidencewharf.net
Off-site Staff
Area Property Manager
Venetta Malik
Head of Property
Sally-Ann Hellman
Director of UK Operations
Peter McCall
Useful Information for Leaseholders
LEASE — Government free advisory service to Leaseholders
Leasehold Knowledge Partnership (Leaseholders Charity)
https://www.leaseholdknowledge.com/
The Property Ombudsman
ARMA - Association of Residential Managing Agents
https://arma.org.uk/leaseholders/living-in-leasehold/
The Building Safety Act 2022
https://www.legislation.gov.uk/ukpga/2022/30/contents/enacted
Fire safety: Approved Document B - GOV.UK
https://www.gov.uk/government/publications/fire-safety-approved-document-b
LKP Article
Dismal picture of leasehold emerges from MPs’ debate. But no government commitment on reforms
Useful Information for Residents
Foul Smell from Waste Transfer Station nearby
For complaints about the unpleasant odour emanating from the nearby Northumberland Wharf Waste Transfer Station
Tower Hamlets Council
Email: Environmental.Protection@towerhamlets.gov.uk and Ansu.Badjie@towerhamlets.gov.uk
Complaint email template: 📁 Link to the template (Location Ref 2110 Projects)
Please copy in our email address: smell@npwlra.co.uk
Environment Agency
Environment Agency Incident Hotline: 0800 80 70 60 (24-hour service)
Email: incident_communication_service@environment-agency.gov.uk
Please copy in our email address: smell@npwlra.co.uk
Your Local Councillors - Blackwall & Cubitt Town
You may also write to your local councillors (Blackwall & Cubitt Town), whose details can be found
https://democracy.towerhamlets.gov.uk/mgMemberIndex.aspx?FN=WARD&VW=LIST&PIC=0
Thames Water (Sweage)
Please use the link below and contact Thames Water to enquire and report about the sewage smell. https://www.thameswater.co.uk/contact-us/drains-and-sewers/sewage-and-wastewater-flooding
Security
For any suspicious activities on site, please contact NPW Security Control on 020 7538 5360 (Option 2). It's advisable to save this number on your phone
In emergency, please dial 999.
For non-urgent matters, anonymous reports can be filed through Crime Stoppers:
https://crimestoppers-uk.org/give-information/forms/give-information-anonymouslyWe strongly advise against direct confrontation with individuals involved in any incidents.
Antisocial Behaviour
To formally report antisocial behaviour, use the Metropolitan Police's online tool:
https://www.met.police.uk/area/your-area/met/tower-hamlets/blackwall-and-cubitt-town/contact-us/top-reported-crimes-in-this-areaMet Police Blackwall Safer Neighbourhoods Team:
blackwall.snt@met.police.uk
Homelessness in the area
Please contact the Tower Hamlets Council at homeless@towerhamlets.gov.uk or
Streetlink Charity https://www.streetlink.org.uk (Hotline: 0300 500 0914)
Radisson Hotel Parking & Noise Issues
You can contact Radisson's Security Manager at Matteo.Morino@edwardian.com
Make Your Views Count!
WhatsApp discussions are a good start, but to instigate change, formal reporting is necessary. Many members have already taken this step, by cc'ing the Resident Association on NPWLRA@outlook.com
Facebook and WhatsApp Groups
NPWLRA Facebook Group:
https://www.facebook.com/groups/NPWLRA/Additionally, there are a number of NPW WhatsApp groups. If you are interested to join, please email secretary@npwlra.co.uk stating your name and apartment number
WhatsApp Groups Disclaimer
NPWLRA does not moderate these WhatsApp groups and has no control over the content (including opinions, statements, images, or video files) posted by group members. Content shared in these groups is the sole responsibility of the individuals who posted it, and we do not endorse or assume responsibility for it. Participation is voluntary, and members are encouraged to use their discretion to address inappropriate content directly with the original poster for removal. By joining these WhatsApp groups, you acknowledge that you have read and understood this disclaimer.NPW Organisational Chart (Ballymore)
Health Club Rules
Health Club Rules August 2022.pdfHealth Club Guest Policy
As per confirmation with Gym Management at a NPWLRA Leisure Committee meeting on 22 February 2023:
Each registered gym user has 6 complimentary guest passes per calendar year
Thereafter, £15 per guest per visit payable to Ballymore at Gym Reception
Maximum 2 accompanied guests at any one time
NPW Freehold Title Map
Service Charge Accounts
Service Charge Accounting Schedules Explained
Service Charge Accounting Schedules explained.pdfCladding Updates issued by Ballymore and PBC
Cladding Ballymore Updates
📁 217a) Link to Google Drive — Requires Google Account sign-in
Cladding PBC Updates
📁 217b) Link to Google Drive — Requires Google Account sign-in
Updates, Information and Documents issued by Ballymore
Flat Maintenance (Mar 2023)
📁 219a) Link to Google Drive — Requires Google Account sign-in
Energy ESCO Proposal for OT and CT (Aug 2023)
📁 219b) Link to Google Drive — Requires Google Account sign-in
BAML Briefings (Sep 2023)
📁 219c) Link to Google Drive — Requires Google Account sign-in
LFB Enforcement Decision and NPWLRA Response
Insurance Certificates
NPWLRA Accounts
NPWLRA Newsletters
NPWLRA AGM and EGM
AGM (March 2023)
📁 211d) Link to Google Drive — Requires Google Account sign-in
Ballymore slides, Q&A (with questions raised by Members and answered by Ballymore), and NPWLRA slides