Members' Area

Important — Our files are protected.

To view the files, you must first become a Member of the RA and then sign-in using your Google Account when prompted
Access to files is granted via a Google Groups subscription (NPWLRA-23-Members-L1)
If you are an existing Member requesting access, please email the secretary@npwlra.co.uk and state your: (1) Name, and (2) Apartment Number, to allow us to verify your membership
New Members please register here

Monthly RA Meeting

RA Meeting Agenda, Minutes & Actions

📁 211aa) Link to Google Drive — Requires Google Account sign-in

Attending RA Meetings — For meeting times, please refer to our Events Calendar below.
If you are a Member and would like to attend our next meeting, please email npwlra@outlook.com

List of Ballymore (BAML) Contacts

NPW Concierge

Although you should primarily use b.life 📲 phone application as their email boxes might be read less frequently.

New Providence Wharf
Concierge
1 Biscayne Avenue
London E14 9AU

Telephone: 020 3967 1100

Please Use B.Life (mobile app)
npwconcierge_NPW@ballymoream.com
ontarioconcierge_NPW@ballymoream.com
administrator_npw@ballymoream.com
shiftmanager_npw@ballymoream.com

NPW Security & Fire Control Centre (FCC): 020 7538 5360 — Option 2 (24hrs service)
It's advisable to save this number on your phone

The night manager can also be contacted during the hours of 8pm – 8am on 07789 393900.

Ballymore On-site Staff

Residential Services Manager: responsible for the operational and staff management of all residential services (concierge, leisure facilities, business centre and sky lounge) along with resident experience.
Operations Manager: responsible for the operational and staff management of all security, valet, parking and soft services (landscaping, housekeeping and yard)
Facilities Manager: responsible for the operational and staff management of maintenance operatives and facilities team and the hard services (M&E Plant, statutory compliance)
Property Director: responsible for escalations, compliance, statutory obligations, staff management of departmental managers and administrators/co-ordinators, liaison between Freeholder and Leaseholders

September 2025 Update

Latest email addresses are as follows

"Sara Grixti" <sgrixti@ballymoream.com>
"Facilities Manager", (Nabil El-Ghorri) <facilitiesmanager_NPW@ballymoream.com>
"Residential Services Manager", (Sean Prendergast) <residentialservicesmanager_NPW@ballymoream.com>
"Gym Manager", Michelle Lilley <mLilley@ballymoream.com>
"Facilities coordinator" (currently vacant) <facilitiescoordinator_NPW@ballymoream.com>
"Facilities Administrator" (Khristinea Aworinde-Esan) <Facilitiesadministrator_NPW@ballymoream.com>
"Shift Manager" <shiftmanager_NPW@ballymoream.com>
"Security" <security_NPW@ballymoream.com>
"Operations Manager" (David Boatswain) <operationsmanager_NPW@ballymoream.com>

Residential Services Manager
Sean Prendergast

residentialservicesmanager_NPW@ballymoream.com

Valet Manager
Jorge Marmolejo

Facilities Manager

Johnny Chery

Facilities Coordinator
Reece Daly

Ballymore Off-site Staff

Area Property Manager

Venetta Malik

vmalik@ballymoream.com

Head of Property

Sally-Ann Hellman

shellman@ballymoream.com

Director of UK Operations

Peter McCall

PMcCall@ballymoregroup.com

Useful Information for Leaseholders

LEASE — Government free advisory service to Leaseholders

https://www.lease-advice.org/

Leasehold Knowledge Partnership (Leaseholders Charity)

https://www.leaseholdknowledge.com/

The Property Ombudsman

https://www.tpos.co.uk/

ARMA - Association of Residential Managing Agents

https://arma.org.uk/leaseholders/living-in-leasehold/

The Building Safety Act 2022

https://www.legislation.gov.uk/ukpga/2022/30/contents/enacted

Fire safety: Approved Document B - GOV.UK

https://www.gov.uk/government/publications/fire-safety-approved-document-b

LKP Article
Dismal picture of leasehold emerges from MPs’ debate. But no government commitment on reforms

Useful Information for Residents

Report a Noisy Party Boat

Message from the River Residents Group: How to (effectively) report an excessively noisy party boat?

Most of the Thames leisure boats are wonderful. But a small number persistently cause problems. If you live on the river, you can help yourselves and everyone else by reporting the boats that cause noise nuisance, using the following multiple-choice Google form that contains all the information needed to make a valid noise submission in two or three minutes.

Thames Party Boats : Disturbance Report (google.com)

This form generates an email that arrives in your own in-box. It will be automatically copied to your own local Environmental Protection Team plus the London Port Health Authority (LPHA), which is charged with dealing with river noise (email also supplied on the form). Some vessels do not display their names clearly. If you aren’t sure what boat is causing the disturbance, this will tell you:

MarineTraffic: Global Ship Tracking Intelligence | AIS Marine Traffic

You can also download this free app on your smartphone and see which boats are travelling on the river at any given time.

The Google form provides centralized record-keeping, which has made a huge difference, giving us figures to substantiate our case when we apply to review the alcohol licences of rowdy boats. It has, for example, enabled us to force the Terrible Thames to change its acoustic system to become less intrusive. As of Spring 2024, nearly 2000 complaints have been registered using this Google form. The LPHA and Licensing Authorities do take notice.

You can make a difference. In Amsterdam, party boats are no longer allowed to play amplified music in the city centre. This was achieved by ‘people power’, after citizens got together to bombard the authorities with a volume of complaints that could not in the end be ignored.

We ask you to report only very bad boats. We don’t want to stop people enjoying the Thames. And we don’t want to cause unnecessary hardship to the boat businesses that have suffered from the pandemic and the cost of living crisis.

Foul Smell from the CORY Waste Transfer Station nearby

For complaints about the unpleasant odour emanating from the nearby CORY Northumberland Wharf Waste Transfer Station

See this page

Security

For any suspicious activities on site, please contact NPW Security Control on 020 7538 5360 (Option 2). It's advisable to save this number on your phone
In emergency, please dial 999.
For non-urgent matters, anonymous reports can be filed through Crime Stoppers:
https://crimestoppers-uk.org/give-information/forms/give-information-anonymously
We strongly advise against direct confrontation with individuals involved in any incidents.

Antisocial Behaviour

To formally report antisocial behaviour, use the Metropolitan Police's online tool:
https://www.met.police.uk/area/your-area/met/tower-hamlets/blackwall-and-cubitt-town/contact-us/top-reported-crimes-in-this-area
Met Police Blackwall Safer Neighbourhoods Team:
blackwall.snt@met.police.uk

Homelessness in the area

Please contact the Tower Hamlets Council at homeless@towerhamlets.gov.uk or
Streetlink Charity https://www.streetlink.org.uk (Hotline: 0300 500 0914)

Make Your Views Count!

WhatsApp discussions are a good start, but to instigate change, formal reporting is necessary. Many members have already taken this step, by cc'ing the Resident Association on NPWLRA@outlook.com

Facebook and WhatsApp Groups

Additionally, there are a number of WhatsApp groups. If you are interested to join, please email NPWLRA@outlook.com stating your name and apartment number
NPWLRA Facebook Group:
https://www.facebook.com/groups/NPWLRA/

WhatsApp Groups Disclaimer

NPWLRA does not moderate these WhatsApp groups and has no control over the content (including opinions, statements, images, or video files) posted by group members. Content shared in these groups is the sole responsibility of the individuals who posted it, and we do not endorse or assume responsibility for it. Participation is voluntary, and members are encouraged to use their discretion to address inappropriate content directly with the original poster for removal. By joining these WhatsApp groups, you acknowledge that you have read and understood this disclaimer.

Health Club Rules

📁 22c) Link to Google Drive — Public Access

Health Club Rules August 2022.pdf

Health Club Guest Policy

As per confirmation with Gym Management at a NPWLRA Leisure Committee meeting on 22 February 2023:

Each registered gym user has 6 complimentary guest passes per calendar year
Thereafter, £15 per guest per visit payable to Ballymore at Gym Reception
Maximum 2 accompanied guests at any one time

NPW Freehold Title Map

📁 216b) Link to Google Drive — Requires Google Account sign-in

Service Charge Accounts

📁 212) Link to Google Drive — Requires Google Account sign-in

Service Charge Accounting Schedules Explained

Service Charge Accounting Schedules explained.pdf

EWS1 Forms (2025 new)

📁 213) Link to Google Drive — Requires Google Account sign-in

2025 new: Now includes NPW Block A-E

Cladding Updates issued by Ballymore and PBC

Cladding Ballymore Updates
📁 217a) Link to Google Drive — Requires Google Account sign-in

Cladding PBC Updates
📁 217b) Link to Google Drive — Requires Google Account sign-in

Updates, Information and Documents issued by Ballymore

Flat Maintenance (File established: Mar 2023)
📁 219a) Link to Google Drive — Requires Google Account sign-in

Energy ESCO Proposal for OT and CT (File established: Aug 2023)
📁 219b) Link to Google Drive — Requires Google Account sign-in

BAML Briefings (File established: Sep 2023)
📁 219c) Link to Google Drive — Requires Google Account sign-in

NPW Estate & Facilities Update (File established: Apr 2024)
📁 219d) Link to Google Drive — Requires Google Account sign-in

BAML Fee Explanation (File established: Apr 2024)
📁 219e) Link to Google Drive — Requires Google Account sign-in

Ballymore Complaint Policy (File established: July 2024)
📁 219f) Link to Google Drive — Requires Google Account sign-in

LFB Enforcement Decision and NPWLRA Response

In relation to the fire at NPW...

📁 218) Link to Google Drive — Requires Google Account sign-in

Section 20s

📁 214) Link to Google Drive — Requires Google Account sign-in

Insurance Certificates

📁 215) Link to Google Drive — Requires Google Account sign-in

NPWLRA Accounts

📁 211b) Link to Google Drive — Requires Google Account sign-in

NPWLRA Newsletters

📁 211c) Link to Google Drive — Requires Google Account sign-in

NPWLRA AGM and EGM

AGM (File established: March 2023)
📁 211d) Link to Google Drive — Requires Google Account sign-in
Ballymore slides, Q&A (with questions raised by Members and answered by Ballymore), and NPWLRA slides

Page updated

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