Embedded Files
Important β Our files are protected.Β
To view the files, you must first become a Member of the RA and then sign-in using your Google Account when prompted
Access to files is granted via a Google Groups subscription (NPWLRA-23-Members-L1)
If you are an existing Member requesting access, please email the secretary@npwlra.co.uk and state your: (1) Name, and (2) Apartment Number, to allow us to verify your membership
New Members please register here
Monthly RA Meeting
Monthly RA Meeting
Top-10 Issues
Top-10 Issues
π 211a) Link to Google Drive β Requires Google Account sign-in
RA Meeting Minutes
RA Meeting Minutes
π 211aa) Link to Google Drive β Requires Google Account sign-in
Attending RA Meetings β For meeting times, please refer to our Events Calendar below.
If you are a Member and would like to attend our next meeting, please email secretary@npwlra.co.ukΒ
List of Ballymore (BAML) Contacts
List of Ballymore (BAML) Contacts
NPW ConciergeΒ
NPW ConciergeΒ
Although you should primarily use b.life π² phone application as their email boxes might be read less frequently.
New Providence Wharf
Concierge
1 Biscayne Avenue
London E14 9AU
Telephone: 020 7538 5360
npwconcierge_npw@ballymoream.com
administrator_npw@ballymoream.com
shiftmanager_npw@ballymoream.com
NPW Security & Fire Control Centre (FCC): 020 7538 5360 β Option 2Β (24hrs service)
It's advisable to save this number on your phone
Ballymore On-site Staff
Ballymore On-site Staff
June 2024 Update - Sara is replacing Mikaela while she is on maternity leave
Latest email addresses are as follows
"Sara Grixti" <sgrixti@ballymoream.com> (Mikaela Hart's Maternity Cover)Β
"Facilities Manager" <facilitiesmanager_NPW@ballymoream.com>
"Residential Services Manager" <residentialservicesmanager_NPW@ballymoream.com>
"Gym Manager", Michelle Lilley <mLilley@ballymoream.com>
"Valet Manager" <valetmanager_NPW@ballymoream.com>
"Facilities coordinator" <facilitiescoordinator_NPW@ballymoream.com>
"Facilities Administrator" <Facilitiesadministrator_NPW@ballymoream.com>
"Shift Manager" <shiftmanager_NPW@ballymoream.com>
"Security" <security_NPW@ballymoream.com>
"Operations Manager" <operationsmanager_NPW@ballymoream.com> No operations manager roll is to be filled.
Estate Director (on Maternity Leave)
Mikaela HartΒ
Residential Services Manager
Sean Prendergast
residentialservicesmanager_NPW@ballymoream.com
Valet Manager
Jorge Marmolejo
Facilities Manager
Johnny Chery
Facilities Coordinator
Reece Daly
Ballymore Off-site Staff
Ballymore Off-site Staff
Area Property Manager
Venetta Malik
Head of Property
Sally-Ann Hellman
Director of UK Operations
Peter McCall
Useful Information for Leaseholders
Useful Information for Leaseholders
LEASE β Government free advisory service to Leaseholders
Leasehold Knowledge Partnership (Leaseholders Charity)
https://www.leaseholdknowledge.com/
The Property Ombudsman
ARMA - Association of Residential Managing Agents
https://arma.org.uk/leaseholders/living-in-leasehold/
The Building Safety Act 2022
https://www.legislation.gov.uk/ukpga/2022/30/contents/enacted
Fire safety: Approved Document B - GOV.UK
https://www.gov.uk/government/publications/fire-safety-approved-document-b
LKP Article
Dismal picture of leasehold emerges from MPsβ debate. But no government commitment on reforms
Useful Information for Residents
Useful Information for Residents
Report a Noisy Party Boat
Report a Noisy Party Boat
Message from the River Residents Group:Β How to (effectively) report an excessively noisy party boat?
Most of the Thames leisure boats are wonderful. But a small number persistently cause problems. If you live on the river, you can help yourselves and everyone else by reporting the boats that cause noise nuisance, using the following multiple-choice Google form that contains all the information needed to make a valid noise submission in two or three minutes.Β
This form generates an email that arrives in your own in-box. It will be automatically copied to your own local Environmental Protection Team plus the London Port Health Authority (LPHA), which is charged with dealing with river noise (email also supplied on the form). Some vessels do not display their names clearly. If you arenβt sure what boat is causing the disturbance, this will tell you:Β
You can also download this free app on your smartphone and see which boats are travelling on the river at any given time.Β
The Google form provides centralized record-keeping, which has made a huge difference, giving us figures to substantiate our case when we apply to review the alcohol licences of rowdy boats. It has, for example, enabled us to force the Terrible Thames to change its acoustic system to become less intrusive. As of Spring 2024, nearly 2000 complaints have been registered using this Google form. The LPHA and Licensing Authorities do take notice.Β
You can make a difference. In Amsterdam, party boats are no longer allowed to play amplified music in the city centre. This was achieved by βpeople powerβ, after citizens got together to bombard the authorities with a volume of complaints that could not in the end be ignored.Β
We ask you to report only very bad boats. We donβt want to stop people enjoying the Thames. And we donβt want to cause unnecessary hardship to the boat businesses that have suffered from the pandemic and the cost of living crisis.Β
Foul Smell from the CORY Waste Transfer Station nearby
Foul Smell from the CORY Waste Transfer Station nearby
For complaints about the unpleasant odour emanating from the nearby CORY Northumberland Wharf Waste Transfer Station
See this page
Security
Security
For any suspicious activities on site, please contact NPW Security Control on 020 7538 5360 (Option 2). It's advisable to save this number on your phone
In emergency, please dial 999.Β
For non-urgent matters, anonymous reports can be filed through Crime Stoppers:
https://crimestoppers-uk.org/give-information/forms/give-information-anonymouslyWe strongly advise against direct confrontation with individuals involved in any incidents.
Antisocial Behaviour
Antisocial Behaviour
To formally report antisocial behaviour, use the Metropolitan Police's online tool:
https://www.met.police.uk/area/your-area/met/tower-hamlets/blackwall-and-cubitt-town/contact-us/top-reported-crimes-in-this-areaΒMet Police Blackwall Safer Neighbourhoods Team:
blackwall.snt@met.police.uk
Homelessness in the area
Homelessness in the area
Please contact the Tower Hamlets Council at homeless@towerhamlets.gov.uk Β orΒ
Streetlink Charity https://www.streetlink.org.uk (Hotline: 0300 500 0914)
Radisson Hotel Parking & Noise Issues
Radisson Hotel Parking & Noise Issues
Please report on B.Life and you can contact Radisson's Security Manager at Matteo.Morino@edwardian.com
Make Your Views Count!
Make Your Views Count!
WhatsApp discussions are a good start, but to instigate change, formal reporting is necessary. Many members have already taken this step, by cc'ing the Resident Association on NPWLRA@outlook.com
Facebook and WhatsApp Groups
Facebook and WhatsApp Groups
NPWLRA Facebook Group:
https://www.facebook.com/groups/NPWLRA/ΒAdditionally, there are a number of NPW WhatsApp groups. If you are interested to join, please email secretary@npwlra.co.uk stating your name and apartment number
WhatsApp Groups Disclaimer
NPWLRA does not moderate these WhatsApp groups and has no control over the content (including opinions, statements, images, or video files) posted by group members. Content shared in these groups is the sole responsibility of the individuals who posted it, and we do not endorse or assume responsibility for it. Participation is voluntary, and members are encouraged to use their discretion to address inappropriate content directly with the original poster for removal. By joining these WhatsApp groups, you acknowledge that you have read and understood this disclaimer.WhatsApp Groups Disclaimer
NPW Organisational Chart (Ballymore)
NPW Organisational Chart (Ballymore)
Health Club Rules
Health Club Rules
Health Club Rules August 2022.pdfHealth Club Guest Policy
Health Club Guest Policy
As per confirmation with Gym Management at a NPWLRA Leisure Committee meeting on 22 February 2023:
Each registered gym user has 6 complimentary guest passes per calendar year
Thereafter, Β£15 per guest per visit payable to Ballymore at Gym Reception
Maximum 2 accompanied guests at any one time
NPW Freehold Title Map
NPW Freehold Title Map
Service Charge Accounts
Service Charge Accounts
Service Charge Accounting Schedules Explained
Service Charge Accounting Schedules Explained
Service Charge Accounting Schedules explained.pdfCladding Updates issued by Ballymore and PBC
Cladding Updates issued by Ballymore and PBC
Cladding Ballymore Updates
π 217a) Link to Google Drive β Requires Google Account sign-in
Cladding PBC Updates
π 217b) Link to Google Drive β Requires Google Account sign-in
Updates, Information and Documents issued by Ballymore
Updates, Information and Documents issued by Ballymore
Flat Maintenance (Mar 2023)
π 219a) Link to Google Drive β Requires Google Account sign-in
Energy ESCO Proposal for OT and CT (Aug 2023)
π 219b) Link to Google Drive β Requires Google Account sign-in
BAML Briefings (Sep 2023)
π 219c) Link to Google Drive β Requires Google Account sign-in
NPW Estate & Facilities Update (from April 2024)
π 219d) Link to Google Drive β Requires Google Account sign-in
BAML Fee Explanation (Updated April 2024)
π 219e) Link to Google Drive β Requires Google Account sign-in
Ballymore Complaint Policy (Updated July 2024)
π 219f) Link to Google Drive β Requires Google Account sign-in
LFB Enforcement Decision and NPWLRA Response
LFB Enforcement Decision and NPWLRA Response
Section 20s
Section 20s
Insurance Certificates
Insurance Certificates
NPWLRA Accounts
NPWLRA Accounts
NPWLRA Newsletters
NPWLRA Newsletters
NPWLRA AGM and EGM
NPWLRA AGM and EGM
AGM (March 2023)
π 211d) Link to Google Drive β Requires Google Account sign-in
Ballymore slides, Q&A (with questions raised by Members and answered by Ballymore), and NPWLRA slides
Page updated
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